FAQ

Answers to popular questions in the online store of popular products Uoppl.com.

Frequently Asked Questions

How can I order?

Once you have decided on the products you want to purchase, just click on the "Add to Cart" button. "Checkout" and fill in your details and finalize your purchase.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
Are my payments secure?

Yes, your payments are 100% secure.

We accept credit card payments through one of the most trusted payment gateways and your information are confidential and are never stored. We also integrate secure Paypal payments so you can always use your balance when making a purchase. We make sure our website is secure at all times and we are committed to giving you safe and satisfying shopping experience.

How long does shipping take?

You can expect to receive your orders within 2 to 3 weeks once processed. Delivery to the US and some parts of Asia may slightly be faster while deliveries to the UK Australia, New Zealand and most European and Asian countries may take a little longer.

Can I track my order?

Yes, you can. Take note of the tracking number that comes with your order/s and track them here.

How do I receive a multiple item order?

In most cases, you will receive each item in separate packages. Our factories are located all over the world.

How do I get a discount code?

Subscribe to our newsletter for updates about our special promos and discounts. First timers also get a a special code too.

Can I return a product?

Should you deem the product you received unsatisfactory, you may contact our customer representative and we'll do our best to help. Check out our Returns Policy page for more details.

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order. So Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible. How long is the returns process? Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.